Home/Vendor Agreement

Vendor Agreement

TarteebHome Vendor Agreement

Pakistan Marketplace | Version 1.0

Effective date: The date this version is published and affirmatively accepted by the Vendor, unless a later effective date is expressly stated in the acceptance record. Previously accepted orders remain subject to their applicable accepted terms.

Marketplace operator: TARTEEB HOME (PRIVATE) LIMITED.

Vendor support: vendors@tarteebhome.com

Legal notices: legal@tarteebhome.com

1. Parties, definitions and interpretation

1.1 "Accepted Order" means an order confirmed through the marketplace order workflow or another expressly authorized, documented arrangement. "Accepted Schedule" means the versioned category commission and fee schedule affirmatively accepted by the Vendor. "Business Day" means Monday to Friday excluding officially notified public holidays in Pakistan, subject to mandatory law.

1.2 "Customer" includes an individual or authorized business purchaser. "Vendor" includes the approved legal person responsible for the relevant goods or services. "Policies" means the published, applicable and versioned documents validly incorporated under clause 19. "Order Records" means the relevant offer, specifications, approvals, notices, payments and performance evidence.

1.3 The Agreement applies subject to mandatory law. A service or fee requiring a separate agreement applies only when the relevant parties have expressly accepted it.

2. Marketplace roles and independent vendors

2.1 TarteebHome provides a multi-vendor marketplace and may facilitate listings, communications, checkout, order records and support to the extent actually configured. The Vendor independently supplies its listed goods and services unless an order expressly identifies a different lawful seller or provider.

2.2 The Vendor controls and is accountable for its own lawful offers, product accuracy, agreed fulfillment, personnel, subcontractors and customer obligations. Nothing here creates employment, agency, partnership or authority to bind TarteebHome, except an expressly verified limited authority.

2.3 Optional services and commercial arrangements apply only when expressly offered and accepted by the relevant parties.

3. Application, identity and account security

3.1 The Vendor shall supply accurate business identity, authorized representative, contact, tax and payment information reasonably required for onboarding; update material changes promptly; and cooperate with proportionate verification. Collection and use of personal data remain subject to applicable law and the published Privacy Policy.

3.2 TarteebHome may seek proportionate additional information for risk-based verification, with access restricted to authorized personnel. Verification or a badge does not constitute a guarantee of the Vendor or its products.

3.3 The Vendor shall protect account credentials, authorize staff appropriately and promptly report suspected unauthorized access. Changes to payout bank details require independent verification; an emailed or messaged request alone is insufficient.

3.4 Administrative updates to a name, address or contact are distinct from a change in contracting legal person. Assignments or replacements follow clause 6.19; no automatic transfer of debt, warranty, liability or bank balances occurs.

4. Listings, catalogue, product claims and intellectual property

4.1 Listings shall truthfully disclose condition, dimensions, materials, finishes, price, stock, lead time, seller identity, delivery coverage, assembly/installation scope, warranty provider and relevant limitations. Claims of original, imported, branded, authorized, handmade, artisan origin, sustainable or certified status require appropriate substantiation. Do not make misleading comparative prices.

4.2 Illustrative, edited or AI-generated images must not misrepresent the actual item; identify material visual differences and use actual photographs for unique pre-owned condition. Obtain rights to every image, description, design, logo and catalogue asset; permission to list is not a transfer of ownership or exclusive rights.

4.3 A shared/master product may group genuinely matching specifications, but each Vendor retains its own verified price, stock, condition, delivery, warranty and fulfillment terms. No automatic substitution or misleading merging of distinct products or variants.

4.4 Pre-owned goods require accurate condition, defects, refurbishment and hygiene/safety disclosures and lawful authority to sell. Identify each unique physical item appropriately and do not sell a single item twice. An original purchase invoice is not universally required if other reliable ownership evidence suffices.

4.5 Vendor claims regarding provenance, material, batch or production history must match evidence reasonably available for the item. Traceability should be proportionate; do not fabricate serial numbers, factory batches or certifications. Credible safety defects require prompt reporting and proportionate protective action.

4.6 Product samples and inspections require an agreed purpose, scope, custody, costs and treatment of findings. A sample, internal quality check or Platform review is not independent certification or a guarantee. Approved samples bind later production only to the extent expressly agreed.

4.7 For customer-supplied design references, assess rights before copying protected designs or branding. Distinguish inspiration from licensed reproduction; final custom specifications require approval. Separate agreements must define any design-development fee, ownership, licence, reuse right or exclusivity.

4.8 On substantiated intellectual-property complaints, TarteebHome may investigate and proportionately restrict affected content; the Vendor may respond with evidence. Platform-provided content does not automatically become the Vendor's infringement liability. No automatic penalty or settlement deduction arises solely from an allegation.

5. Pricing, promotions and catalogue availability

5.1 The Vendor shall show accurate, current prices, applicable disclosed charges and stock or realistic lead times. A promotion must identify the funding party, eligible items, period, customer benefit and any accepted commercial effects. Vendor-funded discounts and Platform-funded promotions must remain separately attributable.

5.2 A Vendor shall not unilaterally increase an accepted order price, silently substitute an item or charge an undisclosed fee. Material price, specification and service changes require appropriate customer authorization. Price and stock corrections must be recorded.

5.3 No sponsored listing, paid badge, referral commission or preferential display is automatic. Any such arrangement requires a separate accepted campaign or commercial arrangement, accurate disclosure and the agreed service terms; paid placement shall not be disguised as independent certification.

6. Orders, fulfillment, home services and B2B projects

6.1 The Vendor shall acknowledge a successfully delivered order notice within one Business Day and confirm actual stock, production capacity, coverage and realistic delivery arrangements. Receipt of a request or purchase-order upload is not, alone, acceptance of materially different terms. Vendor-initiated cancellation or fulfillment failure requires prompt explanation and appropriate customer options.

6.2 Custom or made-to-order work requires a recorded, approved specification before production, including material, dimensions, tolerances, finish, quantity, price, lead time and material customer dependencies. Record who measured and verified site dimensions. Customer sign-off does not automatically excuse vendor measurement or workmanship errors.

6.3 Substitutions, material changes, revised deadlines and post-production change orders require disclosure of scope, price and time consequences and the applicable affirmative approval. Preserve the original version, subsequent approvals and unaffected obligations. Customer-supplied materials require clear custody, compatibility and workmanship responsibilities.

6.4 The Vendor shall maintain reasonable stock, capacity and lead-time accuracy, identify important supplier and outsourced dependencies, report material production delays promptly and propose documented mitigation. A disruption affecting one order component does not automatically suspend unaffected work or qualify as force majeure; contractual relief requires case-by-case assessment under accepted terms and law.

6.5 Delivery coverage, charges, dimensions, access constraints, packaging, assembly and installation inclusions must be disclosed before the customer commits. Distinguish dispatch, carrier handover, delivery, installation, inspection and contractual acceptance. A tracking status, clean signature or installation photo is not conclusive proof of all later events.

6.6 Record reasonable evidence for delivery attempts, damage, shortages, collection, custody transfers and returns. Determine responsibility for transit, handling, access failure, concealed damage, disassembly, return collection and storage costs case by case, not by automatic carrier status or blanket fees. No abandonment, disposal, title transfer or storage fee is automatic.

6.7 Home services require clear scope, provider, inclusions, exclusions, timing, site requirements, safety and completion evidence. Site surveys shall distinguish estimates from accepted fixed quotes and disclose fees upfront. Changes and extras require approval except a narrowly justified urgent protective response under applicable obligations.

6.8 Installation personnel shall act competently, respect customer privacy and building rules, obtain required permissions and stop unsafe work. Electrical, plumbing, anchoring, painting, wallpaper and on-site carpentry services require appropriate competence, accurate scope disclosures and site-safety checks. Do not represent an incomplete or unsafe installation as complete. Property damage and workmanship complaints require prompt evidence-based investigation and proportionate remedies.

6.9 Appointment windows, access permissions, attendance, customer instructions and handover shall be documented as appropriate. Unattended access requires express authorization and appropriate security controls. Operational photographs are purpose-limited; promotional use requires separate permission. A completion signature records the identified work and outstanding items but does not automatically waive concealed defects, warranty rights or applicable customer remedies.

6.10 B2B requests, tenders and quotations shall identify the actual buyer, proposed seller or service provider, scope, specifications, quantity, price, applicable taxes, delivery locations, validity, deadlines and material exclusions. Distinguish a request, quotation, tender award, purchase-order receipt and accepted order. No quotation, award or uploaded purchase order alone creates unaccepted credit, penalty, exclusivity or altered payment terms.

6.11 Framework agreements shall identify the authorized parties, duration, covered products, pricing method, forecast treatment, any binding minimum quantity and the procedure for individual orders. Forecasts are not binding purchase orders unless expressly agreed. Each call-off shall identify its actual buyer and seller, quantity, price, destination, delivery obligations and acceptance. Existing accepted orders retain their applicable terms unless validly changed.

6.12 Corporate purchasing authority, deposits, milestone payments, credit terms, retention and performance security require separate express agreement by authorized parties. Identify the actual creditor, debtor, invoice issuer, security provider and beneficiary where relevant. TarteebHome does not become a lender, escrow holder, guarantor or seller merely by facilitating a transaction. No bank debit, forfeiture, financing obligation or cross-vendor offset arises without an applicable lawful and accepted arrangement.

6.13 For multi-vendor or multi-site projects, identify each actual seller/provider, its scope, products, pricing and distinct delivery, installation, warranty and payment obligations. A consolidated proposal or project dashboard does not make TarteebHome the sole seller or guarantor. Dependencies and shared delays require documented coordination and evidence-based allocation; one vendor's costs or failures shall not automatically be charged against another vendor.

6.14 Production-progress reports and project records shall distinguish vendor self-reports, supporting documents, third-party inspection findings and contractual acceptance. Reasonably available records may support agreed specifications, materials, quantities, quality checks, delivery and installation. Physical verification requires an agreed scope, appropriate notice, authority, access permission, safety, confidentiality and cost allocation. Protect unrelated customer information, supplier trade secrets and third-party premises. Where access is unavailable, consider proportionate alternative evidence. Discrepancies and supported costs shall be investigated case by case without automatic penalties or settlement deductions.

6.15 B2B project records shall identify the applicable order, specifications, material claims, quantities, production progress, quality checks, delivery and installation obligations to the extent reasonably available and relevant. Vendor self-reports, documentary evidence, third-party findings and contractual acceptance remain distinct. Inspection access requires agreed scope, notice, authority, safety, confidentiality and cost allocation. A refusal of access is not automatically a breach where no applicable access right exists; proportionate alternative evidence may be considered.

6.16 B2B project closeout shall distinguish operational completion, contractual acceptance, outstanding defects, warranty obligations, invoice reconciliation, payment settlement and dispute closure. Record the accepted scope and quantities for each actual vendor and location. Closeout does not automatically waive unresolved customer rights, release security or authorize deductions from unrelated vendor balances.

6.17 Volume rebates and year-end purchasing incentives apply only where authorized parties expressly agree in advance on the funding party, eligible buyer entities and vendors, qualifying orders, measurement period, thresholds, calculation basis, returns, cancellations and payment or credit-note method. Distinguish order-level discounts from retrospective rebates. Do not aggregate unrelated entities or vendors without express agreement. Preserve the original commission treatment unless a separate lawful and accepted adjustment applies; prevent duplicate discounts and unsupported deductions.

6.18 A material supply disruption threatening accepted commitments requires prompt notice of reasonably known causes, affected orders and quantities, expected duration, available stock, dependencies and proposed mitigation. Distinguish affected from unaffected work. Partial delivery, revised schedules, material substitutions and replacement suppliers require applicable approval. Supply shortages do not automatically constitute force majeure or excuse performance; relief, costs, cancellation and refunds depend on accepted terms, evidence, mitigation and applicable law.

6.19 Contracting-party changes shall distinguish administrative updates from assignment, transfer or replacement of a legal person. Verify the original and proposed parties, authority, affected orders, payments, deposits, warranties, performance obligations and customer data. Obtain required consents. No transfer automatically releases the original party or imposes obligations on a replacement party. Preserve customer remedies and transaction records; assess payment routing, taxes, delivery changes and supported costs case by case.

6.20 B2B contract documents and purchase orders shall identify the applicable accepted agreement, quotation, specifications, price, deposits, credit terms, delivery, warranties, liability and dispute provisions. Receipt, upload or acknowledgment of a purchase order is not automatic acceptance of conflicting terms. Material differences require resolution by authorized parties before order acceptance; preserve document versions and the agreed order of precedence.

6.21 Project-specific inspections, milestone approvals, penalties, contract transfers, rebate calculations, supplier substitutions and settlement adjustments require the applicable accepted agreement, reliable evidence, appropriate authority and fair dispute procedures. None shall arise solely from a platform status, self-report, uploaded document or unverified automated calculation.

7. Payments, deposits, invoicing and credit

7.1 Customers shall use payment methods expressly offered and authorized through the applicable order process. The Vendor shall not redirect a marketplace order to an unauthorized private payment channel. TarteebHome collects or processes funds only to the extent supported by its actual payment arrangements; it is not automatically the seller, lender, escrow holder or guarantor.

7.2 Cash on Delivery is not offered unless TarteebHome expressly activates and communicates an approved COD arrangement. The Vendor shall not independently promise COD for a marketplace order without authorization.

7.3 The actual seller or service provider and the party responsible for issuing each invoice, receipt, tax document or credit note shall be identified according to the transaction and applicable requirements. TarteebHome's involvement in checkout does not, by itself, make it the seller or invoice issuer.

7.4 Custom-work deposits, advances and milestone payments require an accepted schedule stating the amount, purpose, payment recipient, milestone conditions and treatment of cancellation or changes. An advance is not automatically non-refundable. A progress report or photograph does not automatically establish an approved or payable milestone.

7.5 B2B credit terms apply only when authorized parties expressly agree before the relevant order on the actual creditor and debtor, credit limit, deposit if any, invoice and due dates, and applicable default procedures. A request for credit does not establish an approved facility. TarteebHome does not become a lender or payment guarantor merely by facilitating the order.

7.6 Retention money, performance guarantees and other security require separate accepted terms identifying the actual provider, beneficiary, holder where relevant, amount, purpose, conditions, duration, release procedure and costs. No universal retention percentage or automatic security requirement applies.

7.7 Overdue, disputed and partially paid amounts shall be distinguished. Late charges, collection costs, security claims and credit restrictions require an applicable accepted and lawful basis. No automatic bank debit, unrelated settlement deduction, deposit forfeiture or account-wide hold arises solely from an overdue notice.

7.8 B2B purchase orders, invoices, delivery records, advances, credit notes and payments shall be reconciled against the actual contracting parties, accepted quantities and applicable terms. Corrections must remain traceable; original invoices and transaction records shall not be silently rewritten.

8. Commission, fees, promotions and rebates

8.1 The Vendor shall pay the category commission expressly stated in the applicable Accepted Schedule. Schedule A forms part of this Agreement only when its relevant version and category mapping have been made available and validly accepted by the Vendor.

8.2 Commission is calculated using the rate and commission base applicable to the accepted order. Furniture and specified furniture-type products use the entire qualifying order value, including separately charged delivery and installation, where Schedule A so states. Other categories use their expressly defined bases.

8.3 A change to a commission rate or calculation base requires at least 15 calendar days' advance notice and valid acceptance where required under this Agreement. Changes apply prospectively. Previously accepted orders retain their applicable accepted rate and base unless a lawful, separately accepted adjustment applies.

8.4 Vendor-funded promotions reduce the Vendor's attributable selling amount and applicable commission base according to the accepted promotion terms. Platform-funded promotions shall not reduce the Vendor's agreed entitlement or commission base unless the Vendor has separately accepted that treatment.

8.5 Mixed-category orders shall use a documented allocation of product amounts and any shared delivery or installation charges. Allocation must follow the accepted category rules and shall not silently transfer charges between categories to change commission.

8.6 A separately identified tax collected for remittance to the relevant authority shall be excluded from the commission base only where the applicable schedule, verified transaction structure and law support that treatment. Tax labels alone do not establish an exclusion.

8.7 Ordinary payment-processing fees are borne by TarteebHome under the approved commercial model. Other fees require an expressly accepted and applicable basis; no undisclosed fee may be introduced through a settlement adjustment.

8.8 Commission calculations and adjustments shall use PKR amounts recorded to two decimal places. Where a calculation requires rounding to PKR 0.01, the agreed method is half-up, including rounding an exact negative halfway amount away from zero. The original transaction, adjustment and resulting balance shall remain traceable.

8.9 A partial refund shall adjust the affected commission using the original order's applicable rate and commission base, subject to the verified refund amount and accepted terms. A later commission-rate change shall not be substituted for the original rate.

8.10 Sponsored listings, referral incentives, preferred placement and other optional commercial programs require separate acceptance identifying the funding party, price, scope, duration and applicable disclosures. Paid placement shall not be represented as independent verification, and no sales outcome is guaranteed.

8.11 B2B volume rebates apply only under expressly accepted terms identifying eligible parties, products, orders, period, thresholds, calculation basis, funding party, treatment of returns and cancellations, and payment or credit-note method. Purchases by different vendors or corporate entities shall not be combined without the relevant express agreement.

8.12 Retrospective rebates shall be calculated from verified eligible transactions. They shall not automatically recalculate the original marketplace commission, create duplicate discounts, require unsupported tax documents or authorize deductions from unrelated vendor balances. Disputed calculations shall be investigated and corrected through traceable records.

9. Vendor settlement, statements and payment corrections

9.1 Vendor settlement is subject to actual payment receipt, relevant delivery or service-completion verification, applicable accepted terms and properly supported adjustments. Dispatch, a courier status, a photograph or a vendor's self-reported completion shall not alone establish every condition for settlement.

9.2 The standard settlement processing cutoffs are the 5th and 20th of each month, with corresponding payout initiation targeted for the 10th and 25th. Where an initiation date is not a Pakistan banking day, initiation moves to the next Pakistan banking day. These dates concern initiation, not guaranteed receipt by the Vendor.

9.3 TarteebHome shall provide an itemized settlement record identifying relevant orders, gross amounts, discounts, applicable commission, refunds, authorized adjustments and the resulting payable amount to the extent supported by verified records.

9.4 A refund, chargeback, damage allegation or customer complaint shall not automatically authorize a settlement deduction. Responsibility and the amount of any adjustment shall be investigated under Sections 10 and 11, the accepted terms and applicable law.

9.5 Any temporary settlement hold shall be determined case by case, with documented reasons, a proportionate amount and periodic review at least every 14 days while the hold continues. Unrelated funds shall proceed where reasonably separable and otherwise payable, subject to applicable law and payment-provider requirements.

9.6 A negative vendor balance shall be documented and addressed through an appropriate reconciliation or separately authorized recovery arrangement. It does not automatically authorize a debit from the Vendor's bank account or deduction from unrelated persons' balances.

9.7 No commercial minimum payout threshold applies under the approved standard settlement model. Payment remains subject to verified identity, a valid payout account, applicable payment-provider requirements and lawful restrictions.

9.8 Payouts shall be made only to an appropriately verified account belonging to the contracting Vendor or another recipient validly authorized under an accepted and lawful arrangement. Changes to bank details require independent verification before use.

9.9 If a payout fails or is returned, TarteebHome shall verify the actual failure or return and the correct payment details before retrying. A failed payout shall not be treated as successful merely because an instruction was submitted.

9.10 The launch settlement currency is Pakistani Rupees (PKR). Any later multi-currency arrangement requires separately disclosed conversion, payment and settlement terms before activation.

9.11 The Vendor may raise a documented statement discrepancy through vendors@tarteebhome.com. TarteebHome shall review relevant transaction evidence and provide a traceable explanation or correction. A disputed entry shall not automatically invalidate unrelated verified entries.

9.12 Vendor exit, suspension, project closeout or a proposed contracting-party transfer shall not automatically extinguish accrued payment rights, customer remedies, open-order obligations or properly supported adjustments. Each affected order and actual contracting party shall remain separately identifiable.

10. Returns, cancellations, refunds and customer remedies

10.1 Returns, cancellations, refunds, repairs, replacements and other remedies shall be assessed under the applicable published customer policy, the accepted order terms and mandatory law. No provision of this Agreement removes a customer's non-excludable statutory rights.

10.2 The applicable remedy depends on the verified circumstances, including the product or service description, condition, customization, disclosed limitations, delivery evidence, alleged defect, timing and responsibility. A customer complaint does not automatically establish Vendor fault; equally, a delivery confirmation does not automatically defeat a valid complaint.

10.3 The Vendor shall cooperate promptly with reasonable requests for order records, photographs, specifications, communications, inspection findings and other relevant evidence. TarteebHome may coordinate customer communications and a proportionate investigation without automatically assuming the Vendor's underlying contractual obligations.

10.4 Custom-made, personalized, installed and pre-owned items may require different factual assessments, but a category label or a statement that an item is non-returnable does not override applicable law or remedies for misdescription, defects, non-performance or other legally recognized grounds.

10.5 Where a remedy is justified, determine whether repair, replacement, completion, price adjustment, cancellation, refund or another lawful remedy is appropriate. Consider safety, feasibility, reasonable timing, customer inconvenience and the actual accepted obligations. No party shall impose a materially different substitute without required approval.

10.6 Refunds shall be processed through an authorized payment or refund route where available and appropriate. A refund instruction is distinct from confirmed receipt by the customer. The relevant records shall identify the amount, affected items or services, payment route, processing status and any lawful adjustment.

10.7 Return collection, inspection, dismantling, transport, repair, replacement, disposal and related costs shall be allocated according to documented responsibility, accepted terms and applicable law. No blanket restocking fee, automatic deduction or unsupported damage charge applies.

10.8 For an order involving multiple Vendors, identify the affected goods, services and responsible contracting parties separately. A complaint concerning one Vendor shall not automatically cancel another Vendor's unaffected order or transfer liability to that Vendor.

10.9 Any adjustment to marketplace commission following a refund shall use the affected transaction's original applicable commission rate and calculation base, with a traceable record of the refund and adjustment.

11. Refund investigations, deductions, holds and appeals

11.1 Before assigning refund costs or deducting an amount from a Vendor settlement, TarteebHome shall conduct a documented, case-by-case investigation proportionate to the issue, subject to applicable law and urgent exceptions.

11.2 TarteebHome shall give the Vendor written notice identifying the affected order, complaint, proposed responsibility, amount where reasonably known, available evidence and response method. The Vendor shall ordinarily have seven Business Days after receiving the notice to respond and submit relevant evidence, subject to applicable law and urgent exceptions.

11.3 Relevant evidence may include accepted specifications, customer approvals, listing versions, payment records, production and inspection records, delivery and installation evidence, customer communications and independently verifiable findings. No single platform status or unsupported allegation is automatically conclusive.

11.4 TarteebHome shall consider the Vendor's response and reasonably available customer and third-party evidence before issuing a written decision. The decision shall identify the factual basis, applicable terms, responsibility, amount and any resulting refund, correction or authorized settlement adjustment.

11.5 Responsibility may be allocated among the actual responsible parties where supported by evidence and law. The Vendor shall not automatically bear costs caused by TarteebHome, another Vendor, a carrier or a customer merely because the order originated from its listing.

11.6 Temporary settlement holds shall be determined case by case. Record the reason, affected transactions, proportionate amount and review status. Review an ongoing hold at least every 14 days, and release amounts when the supporting basis no longer applies, subject to applicable law and payment-provider requirements.

11.7 The Vendor may appeal an investigation decision within seven Business Days after receiving the written decision, submitting its grounds and supporting evidence. TarteebHome shall arrange a review that considers the appeal and provides a documented outcome. An appeal does not automatically suspend an urgent lawful protective measure.

11.8 Any final deduction, repayment, correction or release shall follow the documented outcome, the applicable accepted terms and law. Preserve the original transaction and subsequent adjustment records. No automatic debit from a Vendor's bank account or unrelated person's balance is authorized by this clause.

11.9 Where a chargeback, payment-provider action, court order or mandatory legal requirement imposes an immediate restriction or deadline, TarteebHome may take a proportionate necessary action while preserving available notice, evidence review and subsequent correction procedures.

12. Vendor conduct, customer communications and marketplace integrity

12.1 The Vendor shall communicate accurately, professionally and promptly with customers and TarteebHome. It shall not misrepresent identity, stock, delivery, certifications, product origin, warranty, reviews or transaction status.

12.2 The Vendor shall not create fabricated orders, reviews, ratings, sales records or verification evidence; manipulate marketplace listings; impersonate another party; or use customer information to commit fraud or other unlawful acts.

12.3 The Vendor shall not redirect an accepted marketplace order to an unauthorized off-platform payment or contracting arrangement to evade applicable agreed fees or transaction safeguards. This does not prohibit independently established customer relationships or transactions outside the scope of this Agreement.

12.4 Customer contact information obtained through the marketplace may be used only for the relevant authorized transaction, lawful support and other purposes supported by an appropriate legal basis and applicable notices. Unrelated marketing requires the necessary permission or other lawful basis.

12.5 The Vendor is responsible for appropriately supervising its personnel and subcontractors, including conduct during delivery, installation and home visits. It shall address substantiated misconduct, property damage, privacy incidents and safety concerns promptly.

12.6 TarteebHome may investigate credible reports of prohibited conduct and apply proportionate content, account, order or payment safeguards under this Agreement and applicable law. An allegation alone does not automatically establish a violation or authorize a financial penalty.

13. Personal data, confidentiality and information security

13.1 Each party shall handle personal data according to its actual role, applicable law, relevant privacy notices and the purposes necessary for authorized marketplace operations and fulfillment. This Agreement does not automatically designate one party as the other's data processor for every activity.

13.2 The Vendor shall access and use customer information only to the extent necessary for authorized orders, delivery, installation, support and lawful recordkeeping. It shall not sell customer data, export it for unrelated purposes or disclose it to unauthorized persons.

13.3 The Vendor shall apply reasonable access controls, credential protection, secure transmission and retention practices appropriate to the information and risks involved. Access for staff and subcontractors shall be limited to their legitimate responsibilities.

13.4 Each party shall promptly report a suspected information-security incident affecting marketplace transactions or shared customer information through an appropriate secure channel, cooperate in proportionate containment and investigation, and fulfill its applicable legal notification obligations.

13.5 Confidential business information, including non-public pricing, commercial terms, customer records, project documents and security information, shall be used only for authorized purposes and disclosed only where permitted or legally required. Information already lawfully public or independently obtained without a confidentiality obligation is not confidential solely because it relates to a marketplace transaction.

13.6 On account closure or completion of the relevant purpose, information shall be returned, deleted, restricted or retained according to applicable law, legitimate outstanding obligations and documented retention requirements. Neither party is required to destroy records it must lawfully preserve.

13.7 Access to a shared catalogue, dashboard, customer record or project workspace does not transfer ownership of another party's data, intellectual property or confidential information. Access may be restricted when reasonably necessary to protect rights, security or lawful obligations.

14. Intellectual property, marketplace content and branding

14.1 Each party retains ownership of its pre-existing names, trademarks, designs, photographs, software, business information and other intellectual property. This Agreement does not transfer ownership merely because material is uploaded, displayed or used to fulfill an order.

14.2 The Vendor grants TarteebHome a non-exclusive, royalty-free licence during the applicable listing and transaction period to host, reproduce, format, display and distribute Vendor-provided listing content as reasonably necessary to operate, promote and support the marketplace and fulfill related orders. This licence does not authorize unrelated resale of the Vendor's intellectual property.

14.3 The Vendor represents that it has the rights and permissions necessary for content it supplies, including photographs, product descriptions, logos, design references and claims. The Vendor shall not knowingly upload counterfeit branding, unauthorized reproductions or content that infringes another person's rights.

14.4 TarteebHome may provide shared catalogue descriptions, category structures, product photography or other marketplace assets. Permission to use these assets is limited to the authorized marketplace purpose and does not automatically give the Vendor ownership, exclusivity or permission to reuse them elsewhere.

14.5 For customer-specific designs, drawings, measurements, plans and other commissioned materials, ownership, permitted reuse, exclusivity and licence rights shall follow the applicable accepted project terms. Payment for manufacturing or installation does not automatically transfer every underlying design right.

14.6 Neither party may use the other's name, trademark or logo in a manner that falsely implies ownership, certification, endorsement, partnership or an authority not actually granted. Any special brand campaign or co-branding arrangement requires appropriate authorization.

14.7 A substantiated intellectual-property complaint may justify proportionate restriction of affected content while the parties investigate. The affected party shall have a reasonable opportunity to provide relevant evidence where appropriate. An allegation alone does not automatically establish infringement or authorize a financial deduction.

14.8 Upon termination, the Vendor shall stop unauthorized use of TarteebHome's protected assets. TarteebHome may retain transaction records and content reasonably necessary for outstanding orders, customer support, disputes, lawful recordkeeping and other surviving obligations, subject to applicable rights and law.

15. Taxes, legal compliance and required permissions

15.1 Each party is responsible for identifying and fulfilling the tax, registration, reporting, invoicing and other legal obligations applicable to its actual role, transactions and jurisdiction. TarteebHome's marketplace facilitation does not automatically transfer the Vendor's legal obligations to TarteebHome.

15.2 The Vendor shall provide accurate tax and business-registration information reasonably required for lawful onboarding, invoicing, payment processing and reporting. The Vendor shall promptly notify TarteebHome of material changes affecting that information.

15.3 Prices, taxes, withholding amounts, exemptions and deductions shall be determined according to the actual transaction structure, applicable law and verified supporting information. No tax rate, exemption or withholding treatment is guaranteed solely by a marketplace category or account setting.

15.4 Where a party is legally required to collect, withhold, deduct, remit or report an amount, it shall do so according to applicable law and maintain appropriate records. Any related settlement entry shall identify its basis and amount. A tax-related deduction shall not be invented or applied without an applicable requirement.

15.5 The Vendor shall maintain the permissions, licences, qualifications and approvals legally required for its actual products, personnel and services. Regulated electrical, plumbing, structural or other specialized work shall not be represented as authorized unless the relevant requirements are met.

15.6 The Vendor shall comply with applicable product safety, consumer protection, advertising, employment, workplace safety, environmental and other laws relevant to its operations. It shall promptly notify TarteebHome of a material product recall, safety issue or legal restriction affecting marketplace orders.

15.7 Expansion into another country, currency or regulatory market requires the relevant commercial, tax, payment, consumer and operational arrangements to be established before activation. Pakistan launch terms do not automatically authorize cross-border operations.

16. Account restrictions, suspension, termination and exit

16.1 TarteebHome may proportionately restrict a listing, transaction, feature or Vendor account where reasonably necessary to address credible fraud, security threats, safety risks, unlawful content, material contractual breaches or other documented risks. The scope and duration shall be appropriate to the circumstances and applicable law.

16.2 Where reasonably practicable, TarteebHome shall provide notice identifying the relevant concern and an opportunity to respond or remedy it. Immediate protective action may be taken where delay would create a material safety, security, fraud or legal risk, with subsequent review where appropriate.

16.3 The Vendor may request account closure by written notice. Closure remains subject to appropriate handling of accepted orders, customer remedies, outstanding payments, disputes, lawful records and other obligations that survive termination.

16.4 TarteebHome may terminate this Agreement for a material breach that remains unresolved after appropriate notice and a reasonable opportunity to remedy, where remedy is possible. Immediate termination may be appropriate for serious fraud, unlawful activity or other circumstances justifying immediate action under applicable law.

16.5 Suspension or termination does not automatically cancel accepted customer orders, extinguish accrued payment rights, waive warranty obligations or authorize forfeiture of Vendor funds. Each affected obligation shall be resolved under its applicable terms and law.

16.6 On exit, the parties shall reconcile open orders, customer deposits, refunds, commissions, verified adjustments, outstanding settlements, inventory or materials held by another party, and relevant customer communications. Unrelated Vendor balances shall not automatically be combined.

16.7 Any continuing settlement hold following suspension or termination requires a documented, proportionate basis and periodic review under clause 9.5. Amounts that are otherwise payable and reasonably separable shall be released subject to applicable law and payment-provider requirements.

16.8 Provisions concerning accrued payments, customer remedies, warranties, intellectual property, confidentiality, lawful record retention, disputes and other obligations that by their nature must continue shall survive termination to the extent applicable.

17. Responsibility, liability and exceptional events

17.1 Each party is responsible for its own acts, omissions and obligations under this Agreement, the applicable accepted order and mandatory law. Responsibility for a particular loss shall be determined using the relevant facts, contractual duties, causation and available evidence.

17.2 The Vendor remains responsible for the accuracy of its offers, the goods and services it undertakes to supply, its personnel and subcontractors, and its applicable customer obligations. TarteebHome remains responsible for its own marketplace operations and obligations. Neither party automatically assumes another person's liability merely because a transaction uses the marketplace.

17.3 A party seeking compensation shall identify the alleged breach, loss, causal connection and reasonably available supporting evidence. Losses shall not be presumed solely from a complaint, platform status, estimate or unverified third-party demand. Each party shall take reasonable steps to mitigate avoidable loss.

17.4 Neither party shall be liable for indirect or consequential loss, lost profit or lost business opportunity solely to the extent that exclusion is lawful and applicable to the circumstances. This clause does not exclude or restrict liability that cannot lawfully be excluded or restricted, including applicable statutory customer rights.

17.5 Any indemnity or reimbursement obligation requires an applicable contractual or legal basis and shall be limited to properly established responsibility and recoverable amounts. No party is required to accept an unsupported claim, automatic penalty or settlement deduction solely because a third party has made a demand.

17.6 An event outside a party's reasonable control may justify relief only to the extent supported by the applicable accepted terms and law. The affected party shall provide reasonably prompt notice, identify the affected obligations, preserve available evidence and take reasonable mitigation measures. Ordinary commercial difficulty or a supplier shortage is not automatically a force majeure event.

17.7 Relief for an exceptional event shall be assessed separately for affected and unaffected obligations, including existing orders, customer payments, deposits, delivery, cancellation and refunds. No automatic forfeiture, indefinite suspension or transfer of another party's costs arises from the event.

18. Notices, complaints and dispute resolution

18.1 Routine operational communications may take place through the marketplace's available messaging functions, registered account contact details or other expressly authorized channels. A communication is not deemed delivered merely because a sender attempted to transmit it.

18.2 Formal notices to TarteebHome under this Agreement shall be sent to legal@tarteebhome.com. Vendor-support requests and ordinary settlement queries may be sent to vendors@tarteebhome.com. Notices to the Vendor may be sent to its verified registered contact details or another validly agreed notice address.

18.3 A formal notice shall identify the sender, relevant account or order, issue, requested action and supporting information reasonably necessary to understand it. The parties shall preserve appropriate evidence of transmission and receipt. A notice period measured from receipt begins when receipt is established under the applicable terms and law.

18.4 The parties shall first attempt to resolve contractual disputes through documented good-faith communications, including an appropriate review of relevant transaction records and each party's response. This process does not prevent urgent lawful protective action or access to remedies that cannot lawfully be restricted.

18.5 This Agreement is governed by the applicable laws of Pakistan. Subject to mandatory law and any separately accepted, valid dispute-resolution arrangement, disputes shall be brought before the courts of competent jurisdiction in Pakistan. Nothing here removes a mandatory consumer forum, statutory remedy or jurisdiction that cannot lawfully be excluded.

19. Agreement versions, incorporated policies and general terms

19.1 This Agreement takes effect for a Vendor when the applicable version is made available and affirmatively accepted through an appropriate recorded process, unless a later effective date is expressly stated in the acceptance record. The acceptance record should identify the Vendor, version, applicable schedule, date and method of acceptance.

19.2 The applicable Accepted Schedule and published policies form part of this Agreement only to the extent they are clearly identified, made reasonably accessible and validly incorporated. A document is not binding merely because it exists elsewhere on the website or is changed without an applicable acceptance or notice process.

19.3 TarteebHome may propose prospective amendments by publishing an identifiable new version and giving appropriate notice. Changes requiring affirmative acceptance shall not become binding solely through silence. Commission changes are additionally subject to the advance-notice requirements in clause 8.3.

19.4 Previously accepted orders remain governed by their applicable accepted terms unless the relevant parties validly agree otherwise or mandatory law requires a different result. An updated Agreement shall not retrospectively impose a new commission rate, penalty, deduction or materially different performance obligation on an existing accepted order.

19.5 If documents conflict, mandatory law prevails. For an accepted transaction, expressly agreed order-specific terms govern their identified subject matter to the extent lawful; this Agreement and its applicable Accepted Schedule govern their respective general and commercial subjects. A later purchase order or uploaded document does not unilaterally override previously accepted terms.

19.6 A failure or delay to enforce a provision does not automatically waive it. A waiver must be appropriately authorized and applies only to its stated circumstances. If a provision is unenforceable, the remaining provisions continue to the extent they can lawfully and practically operate.

19.7 Neither party may assign this Agreement or replace its contracting legal person without the consents and procedures required by the applicable terms and law. Administrative account changes do not constitute an assignment. Existing obligations, customer rights and accrued payments shall be addressed expressly in any valid transfer.

19.8 This Agreement does not create an employment relationship, partnership, general agency, franchise or authority for either party to bind the other, except to the extent expressly and validly authorized for an identified purpose.

19.9 Headings are for navigation and do not override operative wording. References to a Business Day use the definition in clause 1.1. Any period or requirement remains subject to mandatory law.

19.10 The parties shall maintain reasonably accessible records of the accepted Agreement version, applicable schedule, material order approvals, notices, adjustments and amendments. An electronic acceptance or record shall be assessed according to applicable law and the reliability of the actual process used.

Schedule A — Category Commission and Fee Schedule

Schedule version: 1.0 | Market: Pakistan | Currency: PKR

A.1. Application. This Schedule applies only when its relevant version and category mapping have been made available and validly accepted by the Vendor. The commission rate and calculation base applicable to an Accepted Order remain those applicable when that order was accepted, subject to a separately accepted lawful adjustment.

A.2. Furniture — 15%

Commission rate: 15%.

Commission base: The entire qualifying furniture order value, including separately charged delivery and installation.

Category coverage: Living-room, bedroom, dining-room, office, outdoor and other furniture, including sofas, beds, dining tables, dining chairs, wardrobes, cabinets, dressers and comparable furniture products.

Furniture delivery and installation charges remain included in the commission base even when separately itemized. A product shall not be moved into another category solely to exclude these charges from commission.