Payment methods & help
Choose from the payment methods offered for your order at checkout. Availability depends on your order and delivery or pickup selection.
Before you pay
Confirm the selected seller, delivery arrangements and full order total, including shipping, tax and any discount. If no eligible payment method is offered, contact us before ordering.
Completing your payment
Follow the instructions for the method you select. Where a payment provider opens its own checkout, enter payment details only on that provider’s page. Never send card details, passwords or verification codes in a support message.
Check your order status
After payment, return to your order to check its status. If the outcome is unclear or a charge appears without confirmation, contact us with your order reference before trying again.
View your ordersInterrupted or cancelled payments
Closing a payment page does not cancel the order. Check the order status first. If payment is still pending, ask us to confirm the outcome before making another attempt.
Returns and refunds
Request a cancellation, return or refund through your account or our private support channel. Requests require review under the published policy; submitting a request does not issue a refund.
Returns and cancellation policy