TarteebHome support
A little help. A clearer next step.
Find practical guidance or ask us about a product, seller offer or order.
Find the right next step.
Catalogue & help adviser · Uses listed product facts and linked guidance. Availability, delivery and financial decisions need confirmation.
Ask a person
Response times depend on team availability. Signed-in customers can send this conversation to the native Message Center. Guests can use our private contact form.
Do not enter card details, passwords, verification codes, identity documents or bank information. Session context expires after 30 minutes of inactivity.
Orders & Payments
Where can I check an order or payment?
Sign in to view your order history. For payment questions, contact TarteebHome through your account. Never send a card number, password or one-time code in a message.
Your orders →Payment Methods
Which payment methods can I use?
Choose from the methods offered for your order at checkout after confirming delivery or pickup. If a payment is interrupted, check the order status before trying again. Never send payment credentials through a message.
Payment methods & help →Delivery
What will delivery cost and when will it arrive?
Check the selected seller’s offer and confirm product and destination feasibility. Where a quotation is required, agree the final charge and separate preparation and transit estimates before payment. A catalogue listing is not a nationwide delivery guarantee.
Prepare for furniture delivery →Self-Pickup
Can I collect a product myself?
Collection depends on the selected seller and product. Confirm the collection location, appointment, any fee and readiness before travelling. Wait for collection confirmation; do not treat a displayed stock quantity as a collection appointment.
Ask about collection →Returns & Refunds
How do I request a return or cancellation?
Use your account or contact TarteebHome with your order reference through a private support channel. Eligibility, charges and refund handling follow the published policy and applicable law. A request is not an automatic refund approval.
Read the returns policy →Account & Security
How do I recover access to my account?
Use the sign-in page’s password recovery option. Keep passwords and verification codes private. Contact TarteebHome if you cannot regain access.
Recover your account →Products & Availability
How do I confirm the exact product specification?
Compare the listed dimensions, material and options with your needs. Ask the selected seller about any missing specification, physical availability or preparation requirement before ordering. Images alone do not establish origin, warranty or included accessories.
Product verification checklist →Seller Offers
Why can the same product have different seller offers?
The shared catalogue identifies the product. Each seller offer has its own seller, price, availability and fulfilment terms. Compare those details and direct your question to the seller you intend to choose.
How seller offers work →Pre-Loved
What should I check when buying a pre-loved piece?
Ask for the item’s actual condition, wear, dimensions and included parts. Confirm collection or delivery and applicable return terms for that specific piece.
Pre-loved buying guide →Home Services
How do I enquire about a home project?
Choose the relevant service and send a brief describing your space, location and needs. Availability, scope and pricing require confirmation; submitting an enquiry does not book a service.
Explore Home Services →Vendor Support
How does a seller contact the marketplace?
Existing sellers can use the native Message Center in their vendor account. New sellers can use the marketplace seller application. Do not send identity or bank documents through public product messages.
Sell with TarteebHome →Privacy
How do I request access to or deletion of my data?
Read the privacy and account-deletion guidance, then use the stated private request route. Identity checks and applicable record-retention requirements may apply. Do not post identity documents publicly.
Account deletion guidance →Contact TarteebHome
How can I get help with something else?
Send a support request or sign in to use your Message Center. Include the relevant product or private order reference, and describe the issue. Response times depend on the support team’s availability.
Contact us →